AWESOME Service (part 4)

 

Welcome

“Smile and the world smiles with you”

The smile is an international welcome sign and everyone loves receiving a smile. Smiles are absolutely free to give and they are painless.

Everyone is deserving of a smile and the great thing is that it is beneficial to both the giver and the receiver. Eye contact and a winning smile will demonstrate that you are interested in them and actually enjoy what you have chosen to do.

At this stage in our service we must enroll the guest as an accomplice in making their experience with us an enjoyable one.

Be accommodating. If guests have special requests or needs related to menu items, we need to do our very best to support those requests/needs. We are a “Yes” company and we will always do what we can to make our guests leave feeling that we do really care about them. Just be sure that we can deliver what you promise and check with the appropriate people that you need to coordinate with.

A good rule to remember here is to “under promise and over deliver!”

Use a smiling disposition even when explaining that something may be a problem. The smile conveys your ability to turn a negative into a positive.

A fun fact to know is that people who smile are viewed as being more attractive, pleasant, sociable, sincere and competent than non smiling people.

Part of making guests feel welcome is to develop a rapport with them. To develop a strong rapport with a guest it is important that feel like they know you. One easy way to gain this rapport is to simply introduce yourself by name. One of the best times to introduce yourself is right after getting the drink order from the guest and you are ready to leave the table. Simply say something along this line “My name is _____, I will be right back with your drinks.”

Make eye contact with the guest when you are speaking with them. Eye contact shows personal involvement and creates that personal bond and rapport.

Great eye contact with the guest will instill confidence of your abilities in your guests. Looking around, checking out other tables while you are speaking to them will make your guest feel unwelcome.

Posture also influences the guest in how welcome you make them feel. Your posture should maintain a decorum of professionalism.

Use a tone of voice that is full of enthusiasm, knowledge and respect.




Have an awesome day and make more money!

 JD

 Put More Cash In Your Pocket!