The Secrets to Bigger Tips

AWESOME Service (part 7)



Optimize

“Would you like fries with that?”

This is the billion dollar question. Did you find it offensive? Probably not, most of the time you most likely responded with a resounding yes! So why should we not help our guests indulge themselves.

Suggest appetizers, buying a bottle of wine instead of just two glasses. Recommend desserts and let them know that they may share. If they ask for recommendations, give them and don’t assume you know the budget they are working with. Give them choices and make them all sound outstanding.

Don’t forget the up sells that can make the meal even better. These can be as simple as adding bacon, cheese, mushrooms or avocado to a burger. Why not suggest adding sautéed mushrooms to a steak or asking if they would like crab legs or a lobster along with it.

Never be afraid to ask for the order or to make suggestions. The majority of your tips you make at the end of your shift depend on your total sales. Increase your sales = increase your income!

A professional server understands that they are not just servers and order takers, but they are also sales people and commissioned sales people at that. You have to be more than just an order taker to make the big money as a server, you also have to sell.

In our business it is not hard core used car salesman selling but soft suggestive selling, guiding the guest to a memorable experience.  Suggesting items that will enhance the meal is easy once you start to practice and once you know the menu inside and out.

We are in the hospitality industry and as such we should be hospitable and help ensure the guests has a pleasurable experience. The guest after all is here to enjoy themselves.

No one can say yes if they are not asked the question!

Optimize your time by anticipating the needs of your guests, have refills ready for them, bring them more bread, condiments etc. before they have to ask for them. 

Keep in mind the old full hand in and full hands out rule.

Have an awesome day and make more money!

JD

Put More Cash In Your Pocket!

No comments:

Post a Comment